Customers of Ikeja Electricity Distribution Company, IKEDC, have expressed concerns over the firm’s full implementation of e-billing system which took effect in November.
The customers in separate interviews on Friday in Lagos, said the e-bills had several issues that needed to be addressed urgently.
With the introduction of e-billing, customers would no longer receive paper bills; rather, bills would be sent via electronic platforms such the IE Bill portal, IE mobile application, Email, USSD, and SMS.
A landlord, Tunde Omole in Agege, said the combination of both physical distribution and e-bills which was being done in the past few months was better than the current system.
Emmanuel Okoro, another landlord under the Akowonjo Business District, said some landlords did not receive any bill for the month of October due to the changes.